Frequently Asked Questions

---

Keeping up with your home is a lot - and while you can absolutely do it yourself, there's a difference between getting it done and getting it really done. Professional cleaners bring the skills, tools, and systems to clean thoroughly and efficiently, so nothing gets missed. More than that, handing it off frees up your time and takes the mental load of home maintenance completely off your plate.

We specialize in recurring residential cleaning - weekly, biweekly, or monthly - with a level of detail that goes beyond the surface. 

We also offer one-time deep cleans, post-construction cleaning, move-in and move-out cleans, and commercial cleaning for local businesses. Visit our residential maintenance and deep clean pages to learn more.

When you're inviting someone into your home, trust matters. Our team is made up of thoroughly vetted, trained professionals - background checked and held to a high standard. We're fully insured, our pricing is straightforward with no surprises, and our reputation speaks for itself in the reviews our clients leave behind.

Every member of our team goes through hands-on training before they ever step into your home, and the support doesn't stop there. We invest in ongoing coaching and development throughout their time with us because we believe the quality of our work starts with the people doing it. Our team is carefully selected, well supported, and held to a high standard 

 We’re grateful for the amazing feedback from our clients! You can check out their reviews and ratings at the bottom of our homepage. 

We offer flat rate pricing and our minimum call out fee is $250. We have a detailed quoting process that takes many factors into consideration. Our rates consider the square footage of the home, the number of bedrooms and bathrooms as well as the scope of work for services requested. 

When you book a walkthrough, we come to you. We'll walk through your space together, get a feel for the details, learn what matters most to you, and take notes and photos - with your consent. 

Everything gets added to your client file so that every cleaner who walks through your door knows your priorities, your preferences, and the little quirks of your home.

From there we'll answer any questions, send over your quote, and get you on the schedule.

We require all of our clients to leave a card on file prior to their first clean. This allows us to enable automatic payments. Payment will be charged to your card on file and a receipt will be emailed to you once the cleaning service is complete.

For the comfort of our staff, we request that the residence is vacant at the time of your cleaning service. Our team works most efficiently and is able to do the most thorough job possible when they can move freely around the space without having to work around clients. If it is absolutely necessary for you to be home during your clean, please let us know so that we can plan to adjust our cleaning flow plan accordingly. 

We generally don't wash dishes, fold laundry or perform other housekeeping tasks, unless specified as an add-on item and included in the quote given to our client. 

We supply absolutely everything, including fresh microfiber cloths and mop heads for every clean.

 In the event of a public holiday or special occasion, we may reschedule your clean to the closest available day or skip a clean at your discretion. 

 Cancellations made less than 24 hours before your appointment will incur a charge of 50% of the agreed rate for that appointment. We appreciate as much advance notice as possible if you realize you can’t make it. We’d be glad to help you reschedule, though it will depend on availability. This policy also applies if the cleaner is unable to access the property for any reason (e.g., being locked out).