Frequently Asked Questions

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We specialize in providing a highly-detailed residential cleaning experience on a weekly, biweekly, or monthly basis. Check our residential maintenance and residential deep clean pages to learn more.

Additionally, we provide one-time deep cleaning, post-construction cleaning, move-in/move-out cleaning, and commercial cleaning services for local businesses whose ethos aligns with ours.  

Each team member receives hours of extensive hands-on training with us to deliver the quality of services we offer at Abode. Additionally, we provide ongoing support and up-training for our staff throughout the duration of their time working with us. 

We have a detailed quoting process that takes many factors into consideration. Our rates consider the square footage of the home as well as the scope of work for services requested. 

 When you book a walkthrough, we will send one of our cleaning experts to meet with you and discuss what you would like done in your home. At each walkthrough, we take notes and relevant photos of the space - with your consent. From there, we’ll answer any questions you may have, provide you with a precise quote, and work out a suitable time for a recurring cleaning appointment going forward. 

We require all of our clients to leave a card on file prior to their first clean. This allows us to enable automatic payments. Payment will be charged to your card on file and a receipt will be emailed to you once the cleaning service is complete.

We're proud to say that our clients have provided us with much positive feedback! You can scroll to the bottom of our homepage to view reviews and ratings from our valued clients. 

For the comfort of our staff, we request that the residence is vacant at the time of your cleaning service. Our team works most efficiently and is able to do the most thorough job possible when they can move freely around the space without having to work around clients. If it is absolutely necessary for you to be home during your clean, please let us know so that we can plan to adjust our cleaning flow plan accordingly. 

We generally don't wash dishes, fold laundry or perform other housekeeping tasks, unless specified as an add-on item and included in the quote given to our client. You can refer to our Add-ons menu to view a list of items that you may request in addition to our standard maintenance cleaning services. 

We supply absolutely everything, including fresh microfiber cloths and mop heads for every clean, so you don’t need to worry about a thing! We believe using high quality cleaning products enables us to provide the highest quality of work, so rest assured knowing your home is receiving the best care possible. 

All of our cleaners undergo extensive background checks and are required to provide up-to-date criminal record checks.

 In the event of a public holiday or special occasion, we may reschedule your clean to the closest available day or skip a clean at your discretion. 

 If you become ill, we kindly ask that you notify us and reschedule your clean to a later date. This is to avoid spreading illness to others.

We understand that life happens, kids get sick, etc. We waive the first last minute cancellation to account for this, after which point we implement our cancellation policy. This helps keep the schedules for our employees organized so we can continue to provide a great service. 

After the first missed appointment, cancellations made within 24 hours from your appointment time are subject 50% (half) the amount of your agreed rate for the cancelled appointment. We ask for 48 hours notice of cancellation or preferably the most notice you can provide, once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment, however that will be subject to availability. This policy also applies to situations in which the cleaner is not able to access the property for whatever reason (ie: locked out).